Customer Service Aptitude Profile (CSAP)
Find out which applicants are best suited to customer service work.
This convenient questionnaire measures traits that are critical to success in customer service. It stresses motivation as well as aptitude, identifying individuals who are likely to follow through once they've got the job.In addition, the report includes recommendations for training and motivation.
Available report
Profile
The Customer Service AP Reports on:
- Sales
- Disposition
- Initiative/Cold Calling
- Sales Closing
- Achievement Motivation
- Competitiveness
- Planning
- Initiative
- Teamwork Assertiveness
- Personal Diplomacy Extroversion
- Patience Cooperativeness
- Self-Confidence
- Relaxed Style
- Goal Orientation
View the sample report