Prevention & resolution of harassment (employees/managers)

Introduction

The Public Service Agency's new draft policy on the prevention and resolution of harassment mandates training for managers and awareness training for employees. This policy defines new responsibilities for managers with regards to the prevention and resolution of harassment situations. It also requires all managers on all levels to be assessed against the key leadership competencies as apply to the prevention and resolution of harassment situations.

Given the complexity of harassment situations, developing new competencies has become a necessity. The focus is on the development of practical competencies adapted to your work environment. These competencies will enable you to better assume the responsibilities defined in the new draft policy.

What you will Learn

• How to distinguish between behaviours that constitute harassment and those that don't;
• What are the rights and responsibilities of managers with regards to the prevention and resolution of harassment situations;
• How to manage employee performance in difficult situations while minimizing the risk of harassment complaints;
• How to intervene when a harassment situation is reported to you;
• The informal and formal resolution processes for harassment situations.

Course content

• Presentation of the Public Service Agency's new policy on the prevention and resolution of harassment;
• The challenges posed by the management of harassment;
• The definition and dynamics of harassment;
• The manager's role with regards to harassment;
• The means to prevent harassment in the workplace;
• Intervention and communication techniques for the management of harassment situations;
• The informal resolution processes for harassment situations;
• The formal harassment complaint process.

Audience

All federal public service managers responsible for the supervision of a work team. This course is intended specifically for Public Service managers. It focuses on the development of practical competencies through discussions, exercises, and case studies.