The art of better communicating

Introduction

This workshop provides simple and effective approaches to communicate more effectively in any situation. Different styles and different approaches in communication will be outlined for you and you will develop various strategies and other means to enhance your ability to interact with people. All of this will also take into account the important role played by our emotions (stress, anxiety, anger, etc.) as we communicate with others.

What you will learn

• The role of our perceptions/our interpretations in managing our emotions
• Our way of interacting with people: the role of our emotions
• Communication - how to integrate verbal and nonverbal messages
• Decoding - interpretation
• Cultures and individual differences
• First impressions
• Implicit theories of personality
• Preventing conflicts
• Knowing how to express our needs, expectations and limitations
• Delicate situations
• The flaws of human perception
• Emotional intelligence
• Defining your communication style and approach to work
• Understanding your style versus other styles